Our reception office is now remote. We are available over the phone 24/7 and we are working on-site during limited hours during the day, however reception remains closed.
CONTACTLESS AND PAPERLESS CHECK-IN
Check-in is through our self-serve check-in kiosk, and all arriving guests receive SMS instructions prior to arrival. This is located outside our front entrance and will dispense room keys and parking permits upon sucessfully checking in. This involves a touch-screen computer screen and a card swiping facility, available to check-in 24/7.
Our check-in kiosk also allows guests to book a room on the spot should there be any available. Guests are able to fill in their details and pay for the full amount plus a $100 pre-authorisation at the kiosk.
THE RECEPTION OFFICE
We are in the midst of changing the way we do business. So, our reception office is still closed to guests, handling concerns over the phone as much as possible. We will be looking to open the reception office for limited hours each day in the near future.
Our receptionists are still working from 9:30am-6pm daily. Though you may always not see them, they are working hard behind the scenes (i.e. behind the closed shutter doors) to ensure we continue to provide fantastic customer service while we undergo this big change.
Furthermore, our in-house number is open 24/7, with staff only being a short drive away to provide prompt on-site assistance outside of business hours where required. This number is available in all our rooms, as well as at the reception desk.
In place of face-to-face reception, we have informative and comprehensive signage that will cover all your questions and queries. However if you require further information and/or assistance, our on-site staff will be able to assist, or our friendly staff on the phone 24/7.