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Atlantic Tower Motor Inn Terms and Conditions of Stay

  • For identification purposes, you will be asked to provide your driver’s license, proof of age card or passport. This must be current with your correct address and is to be provided upon request. The receptionist may take a photocopy of this at his/her discretion.
  • We ask that you please respect the peace, comfort and privacy of all hotel patrons at all times. You may not act in a harassing manner to any of the staff, guests or visitors to the property. You are not permitted to have multiple visitors in your room unless by prior arrangement. All visitors are to leave the property by 10pm. If the manager is required to attend the premises after hours because of a disturbance from your room you will be charged a call out fee.
  • If there is any damage done to the room in which you are staying, you will be liable for the cost of the repair and any revenue lost during the period of repair. It is expected that you will leave the room in a reasonable state of cleanliness upon departure or you will be charged a minimum of $25 extra cleaning fee.
  • Smoking is not permitted in any part of the building including motel rooms. Smoking is only permitted on the balconies of the building with the sliding door closed. If there is any evidence of smoke in your room, you will be charged an extra nights’ accommodation as a soiling fee. If smoking in your room or tampering with the smoke detectors results in the fire department being called out, this cost will be directly passed onto you (approximately $1300). Each room’s smoke detector is directly traceable.
  • Should you lose your room key you will be liable for the cost to replace the door lock, the front door lock and all associated keys. If you lock yourself out after hours and a staff member has to come and let you in, you may be charged a call out fee.
  • On checkout you must declare any mini-bar items used during your stay. Failure to declare mini-bar items is considered theft and will be treated as an outstanding account.
  • If you breach any of the Terms and Conditions you may be asked to leave the property and if so you will forfeit any refund of monies paid on your account. The Atlantic Tower Motor Inn is a proud member a national accommodation blacklist. If a guest, after fair warning fails to abide by our guidelines, they may be reported onto this blacklist.
  • The Atlantic Tower Motor Inn takes no responsibility for damage or theft of your vehicle or any personal belongings brought onto the premises during your stay.
  • If you provide us with your email address through an enquiry or a booking, we are able to email you a reservation confirmation, or a tax invoice if requested. Your email address will be stored in our database and we may send you promotional material or offers related to the Atlantic Tower Motor Inn from time to time. If you do not wish to receive promotional emails, please contact us and ask to be removed from the database or click the unsubscribe link at the bottom of one of our promotional emails. The Atlantic Tower Motor Inn will never provide your email address to a third party.

Credit card customers

  • On check-in, an authorisation will be placed on your card for any outstanding accommodation, plus up to $100 bond. These funds are held by your financial institution for 8-10 days or until a sale is charged. On departure your credit card will be charged with the outstanding balance on your account. You are welcome to use a different form of payment on departure, however the funds authorised on your card will continue to be held by your financial institution.
  • If, during your stay, your account goes over the authorised amount, we will charge the current balance to your credit card and process another authorisation to cover any remaining accommodation, plus up to $100 bond.
  • You may charge all incidentals to your account.

Cash or EFTPOS customers

  • If you are paying cash or EFTPOS, we require you to pay the total accommodation charges, prior to check-in, plus a $100 bond. The bond will we refunded to you on departure less any charges on your account.
  • You must keep your account in credit at all times. Should your account fall into debt we will ask you for more funds to bring your account back into credit.
  • You may charge all incidentals to your account except meals from the Top of the World Revolving Restaurant. Any meals from the restaurant must be paid for at the time of purchase.

Pre-paid accounts, company charge or third party credit card accounts

  • An authorisation to charge to a third party credit card is required where the owner of the card will not be present at check-in to sign the guest registration form. A credit card authorisation form is available here.
  • Liability for your account is not waived and you will be held personally liable in the event that the indicated person, company or association fails to pay for any charges incurred.
  • You are required to provide a bond regardless of whether the accommodation has already been paid, or is being paid by a third party, unless that third party has provided an authorisation to cover payment of all charges. You can provide the bond by payment of $100 cash or EFTPOS. The bond will we refunded to you on departure less any charges on your account. Alternatively you can provide your own credit card details in which we will process an authorisation of up to $100. These funds are held by your financial institution for 8-10 days or until a sale is charged.

 Outstanding accounts

  • If you are a credit card customer your card will be charged with the outstanding amount and you will be contacted advising you of this.
  • If you are a cash or EFTPOS customer, or your credit card is declined, a bill will be sent to your address. If your account remains unpaid a police report will be made and your account will be passed on to debt collectors (you will be liable for any extra fees and charges incurred, and an unpaid debt may be listed on your credit file).