We ask that you please respect the peace, comfort and privacy of all hotel patrons at all times. You may not act in a harassing manner to any of the staff, guests or visitors to the property. You are not permitted to have multiple visitors in your room unless by prior arrangement. All visitors are to leave the property by 10pm. If the manager is required to attend the premises after hours because of a disturbance from your room you will be charged a call out fee.
If there is any damage done to the room in which you are staying, you will be liable for the cost of the repair and any revenue lost during the period of repair. It is expected that you will leave the room in a reasonable state of cleanliness upon departure or you will be charged a minimum of $25 extra cleaning fee. If a third party company is required for cleaning or to repair damages, this cost will be passed on to you.
Smoking is not permitted in any part of the building including motel rooms. Smoking is only permitted on the balconies of the building with the sliding door closed. If there is any evidence of smoking in the room, you will be charged an extra nights’ accommodation as a soiling fee. If smoking in your room or tampering with the smoke detectors results in the fire department being called out, this cost will be directly passed onto you (minimum $700). Each room’s smoke detector is directly traceable.
Should you lose your room key you will charged a $20 replacement fee. If you lock yourself out after hours and a staff member has to come and let you in, you may be charged a call out fee.
On checkout you must declare any mini-bar items used during your stay. Failure to declare mini-bar items is considered theft and will be treated as an outstanding account (see below).
The Atlantic Tower Motor Inn takes no responsibility for damage or theft of your vehicle or any personal belongings brought onto the premises during your stay.
Payment of your account
You must keep your account in credit at all times. Should your account fall into debt we will ask you for more funds to bring your account back into credit. These funds must be paid immediately on the request of staff or you may be evicted from the property.
On check-in, you will be required to pay for any outstanding accommodation plus provide a credit/debit card for security. A pre-authorisation will be processed on this card for $100 per room to cover incidentals. These funds will be held by your financial institution for up to 30 days. By signing the guest registration form, you agree that this pre-authorisation can be used to charge any outstanding balance on your account to your credit/debit card unless paid by another means. Should this pre-authorisation expire or have a completion done on it, you agree that the Atlantic Tower Motor Inn may further pre-authorise you card and that any further pre-authorisations can be used to charge any outstanding balance on your account to your credit/debit card unless paid by another means. The Atlantic Tower Motor Inn may, at any time during your stay, process the current balance of your account to your card.
If you do not wish to have a pre-authorisation done on your card, we instead require you to pay a $100 bond. Should this bond be absorbed during your stay through incidental charges we will ask you to pay a further $100 bond to keep your account in credit. The bond will we refunded to you on departure less any charges on your account.
Customers with pre-paid accounts, company charge or third party credit card accounts
An authorisation to charge to a third party credit card is required where the owner of the card will not be present at check-in to sign the guest registration form. A credit card authorisation form is available here. Liability for the guests account is not waived the guest will be held personally liable in the event that the person, company or association fails to pay for any charges incurred. The guest is required to provide a credit/debit card pre-authorisation or $100 bond regardless of whether the accommodation has already been paid, or is being paid by a third party, unless that third party has provided an authorisation to cover payment of all charges.
If you have provided a credit/debit card, this card will be charged with the outstanding amount.
If you are a cash or EFTPOS customer, or your credit card is declined, a bill will be sent to your address. If your account remains unpaid a police report will be made and your account will be passed on to debt collectors (you will be liable for any extra fees and charges incurred, and an unpaid debt may be listed on your credit file).