What time is check in?

You can check in any time and access your room after 2 pm on the day of check in.

If arriving 9 am – 2 pm: Previous guests may still be checking out at this time, however, feel free to arrive when it’s convenient for you — if your room is not ready we can store your luggage.

If arriving after 2 pm: If an Australian Mobile number has been supplied, an SMS will be sent, detailing instructions for an check in. Please connect to our free Wi-Fi and watch the video below for further instructions on this process.

How do I check in?

Check in is fast and hassle free.

You will need photo identification and a Credit Card for a $100 Pre-Authorisation (Note: our kiosk does not accept tap and go touchless payments).

View our check in process video here: https://sites.google.com/atlantictower.com.au/guest-info/before-you-arrive

What time is check out?

Check out is at 11 am. Please leave your key in the box at reception. Check out later than 11 am or half-day hire is available for a fee. Contact reception as far in advance as possible.

Can we check in early?

Our check-in time is set for 2 pm, but if your room happens to be ready before then, we’ll be more than happy to accommodate an early check-in. While we can’t guarantee it, just let us know your estimated arrival time, and we’ll do our best to accommodate.

Can we check out late?

Late checkouts are subject to availability. While we cannot guarantee a late checkout, exceptions may be made if you contact reception in advance.

What time is reception open?

We don’t have a physical reception onsite, but our friendly Reception team is just a call away. Contact us on (08) 8294 1011, and we’ll be happy to help you at any time.

How do I speak to someone from Atlantic Tower Motor Inn during my stay?

From 8.30am – 10pm call (08) 8294 1011

For after-hours emergency assistance call 0401 701 760

Why is there nobody at reception?

Our motor inn has created a convenient self-check in experience to make your experience hassle free. Staff arrive on site to clean and refresh rooms every day.

If you wish to speak to a member of staff, please call (08) 8294 1011 and we will be happy to assist you.

How do we check-in if there are no staff onsite?

We have a self-service check-in kiosk conveniently located by the entrance of our door. Please bring a physical card with you, as a $100 pre-authorisation will be require upon check-in and follow the prompts on screen. If you run into any issues while checking-in please call (08) 8294 1011 and we will be more than happy to assist.

Do you have free parking and free wifi?

Yes, we do! You can take advantage of our free off-street parking, and enjoy unlimited access to our complimentary Wi-Fi.

How do I access the car park?

A parking permit is attached to the key that drops from the kiosk when you check in. This is to be placed on the dashboard of your vehicle at all times when parked in our carpark next to the motel.

Can I have more than one car permit?

If you require an additional parking permit, you may call us prior to your arrival and we will arrange for an extra permit to be left in your room.

If you require an additional parking permit at check-in please ring us on (08) 8294 1011 and speak to one of our friendly receptionists who will be able to arrange that for you.

Do you have undercover parking?

Yes, undercover parking is available for $10.00 per night, offering an affordable option to keep your vehicle safe and sheltered during your stay.

How do I access the internet?

Atlantic Tower offers free enterprise grade WiFi throughout the Motel. Simply view available wireless networks and connect to ‘Atlantic Guest – Free Access’.

Once you are connected, your device may automatically open the WiFi login page. If not, open your web browser and you will be redirected. There is no password for this service.

Why is there and extra $100?

The additional $100 is a pre-authorization for the minibar and any incidental you may incur during your stay. This is a standard practice to ensure all charges are covered. After you check out, the pre-authorization hold will be released.

When will I be getting my $100 back?

We release the $100 deposit right after we complete your checkout. The time it takes for the funds to reflect in your account varies by bank. Most banks process these reversals within 3-7 business days.

Can I pay for the room when I get there?

Absolutely! We offer convenient payment options at our self check-in kiosk. Simply use your bank card upon arrival to settle your room charges hassle-free.

Can we get a room with a view?

Rooms with a view are often highly sought after and in limited supply. While we cannot guarantee these rooms, please feel free to let us know your preferences and we will do our best to fulfil your request.

Can I leave my luggage somewhere safe prior to check in or after I check out?

Luggage can be stored securely and free of charge in lockers located by reception in the foyer. If you arrive before 2pm and your room is not ready or if you are checking out before 9:30am and need to store luggage, call 8294 1011 and one of our friendly reception staff will organise a locker for you.

How do I get into my room?

To enter your room, hold (not swipe) your key fob against the black reader pad above the handle until you see a green flash. Please note that the front door to the premises locks from 8:30pm, and you will need to hold your fob to the circular reader pad to gain entry.

Why do I only have one key?

The coloured key fob opens your room as well as the front entrance after hours. If you require an additional key please call (08) 8294 1011 and we can arrange that for you.

Do you provide room service?

We do not provide room service or breakfast on site, however there are plenty of cafes and restaurants within walking distance.

Are you still doing daily servicing?

Yes, we are! Our housekeeping team continues to provide daily servicing to ensure your stay is as comfortable and hassle-free as possible.

What do we do if we need extra towels or other amenities?

Simply call reception on (08) 8294 1011! Our friendly staff is ready to help you 24/7 and will be happy to assist you with anything you need.

Is there a microwave in the room?

We want your stay to be as convenient as possible, so we’ve equipped each room with a toaster and kettle for your convenience. If you’re in need of a microwave, just give us a heads up, and we’ll gladly arrange for one to be brought to your room. Our goal is to ensure you have all the amenities you need to feel right at home during your stay with us!

How many people can sleep in my room?

Guest numbers are limited to a maximum of 3 guests (Atlantic Room) and 2 guests for all other rooms.

Guests are not permitted to have multiple visitors in their room unless by prior arrangement. All visitors are to leave the property by 9pm. If you fail to adhere to these conditions, you will be asked to leave the property and will forfeit any refund of monies paid on your account.

Do you have laundry facilities?

Laundry facilities including a washing machine, washing powder and a dryer are located left as you exit the lift, and behind the last door at the end of the First Floor hallway.

How do I pay for mini bar items?

Mini Bar facilities in your room are restocked and charged to your account daily. There is a price list on your bench, on the ‘Food & Beverage Options’ sheet. These will be charged on the pre-authorisation you provided at check in.

Is this a non-smoking venue?

Smoking is not permitted in any part of the building including motel rooms. Smoking is only permitted on balconies with the sliding door slightly ajar. Any evidence of a guest smoking in their room will incur an additional night’s room charge, plus the cost of any professional deodorisation.

If smoking in room or tampering with detectors results in the fire department being called out, this cost will be directly passed on to the offending guest. Each room’s detector is directly traceable.

Why is my room rate different from the other day?

Our room rates are dynamic, fluctuating based on factors like demand, seasonality, and availability.. Feel free to reach out directly for any further clarification or assistance!

What should I visit during my stay?

Some half-day activities we recommend are: 

  • Central Market & Chinatown
  • Haigh’s Chocolates Visitor Centre
  • Adelaide Botanic Gardens
  • MOD Museum
  • Adelaide Zoo
  • Coopers Brewery
  • South Australian Museum (& Art Gallery and Migration Museum)
  • Adelaide Ocean Safari
  • Adelaide Himeji Gardens
  • Adelaide Gaol
  • Adelaide Oval
  • Festival Theatre performances
  • Temptation Sailing
  • Adelaide Cultural Safari

Full day activities in Adelaide include: 

  • National Parks
  • Victor Harbour
  • Marion Shopping Centre
  • Wineries
  • ‘KI for the Day’
  • Monarto Zoo

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