FAQ page

Posted by Nicole Catabran on 14 July 2020 | Tags: FAQs, Glenelg, Travel, Coronavirus, COVID-19

Read on for answers to some commonly asked questions such as the services we currently offer, changes to the reception office and how to check-in and book. 

Are you still open?

Yes! We are still open and taking bookings. However, our reception office is closed due to our receptionists working remotely to protect the health of our guests and staff. We are answering phones 24/7 and are available to provide prompt on-site assistance if needed.

How do we check-in if there are no staff onsite?

We have a touch-screen kiosk to the left of the main entrance. Prior to your arrival, we will send you an automated SMS message with instructions on how to check-in. Simply pin in your booking number and provide a credit card to pay for the room charges and pre-authorisation, and your key will drop along with a parking permit! This can take as little as 2 minutes.

Do we need to book in advance in order to check-in using the kiosk?

Not at all! You can make a booking on the spot using the kiosk. Simply select the ‘Book room’ option. 

Do you offer room service meals?

At the moment we have temporarily ceased our room service breakfast, however we are within walking distance for dozens of restaurants that offer discounted takeaway or even free delivery!

Are you still doing daily servicing?

We have also temporarily stopped offering daily servicing so as to not compromise the health of our staff.

What do we do if we need extra towels or other amenities?

Please ring us if you need extra amenities and we will deliver them to your room promptly.

Do you have free parking and free wifi?

Yes we have free onsite parking and wifi, and we have secure undercover parking for a small fee.

Is there minibar in the room?

Yes we still have fully-stocked minibar fridges in our rooms!

Is there a microwave in the room?

Microwaves are available upon request, but a kettle and toaster can be found in all rooms.

What is your cancellation policy?

We are currently accepting payment on arrival, so cancellation is available up to the day of your booking.

Can I pay for the room when I get there?

Yes, when you check-in at the kiosk, you will be prompted to pay for the full accommodation charges plus a pre-authorisation.

Can we pay in cash?

The kiosk only accepts credit cards, however if you need to pay in cash, please contact reception in advance at 08 8294 1011.

Is the revolving restaurant still operational?

The restaurant has been closed for 6 years now but see our blog to find out what replaced it!

What if someone is paying for my booking for me?

If someone else will be paying for your booking, they will either need to pay for it at check-in. Otherwise if they need to pay for it in advance/can't make it to check-in, they must fill out a card authorisation form and return it to us prior to your arrival date. You can find it here, and email us here.

If we missed anything, please feel free to call us at 08 8294 1011!