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Changes to Business Operations

Posted by Nicole Catabran on 3 April 2020 | Tags: , , ,

The COVID-19 pandemic, and subsequent travel restrictions in various states and countries, has had a tremendous impact on the travel industry in just a few short weeks. 

We would like to provide an update on what else we are doing as part of our role as a business in flattening the curve.


First, we have implemented extensive sanitation practices, on top of existing ones, and enhanced the way and the frequency in which we clean our rooms and public areas. On top of regular sanitation of our public areas, we have also installed wall-mounted touch-free sanitising facilities in our foyer to encourage guests, staff and visitors to regularly sanitise their hands upon entering and exiting the building.


Second, in line with social distancing guidelines, we have installed bollards in the foyer area to assist those who may be queuing for the lift (as we strongly discourage sharing the lift with those you are not travelling with), as well as to separate those getting on and those getting off the lift. We have also stickers in place for 1.5 metre social distancing when queuing for the lift.

Third, in the interests of taking great care of our customers and staff, we have put very limited face-to-face interactions into place, in that not only is our check-out process completely contactless (as it has always been), the check-in process is now completely done using our touch-screen kiosk, which is regularly sanitised. For those of you who have experienced this check-in process with us hopefully would agree that this process is very simple to use, and takes on average 2-3 minutes to complete. Anyone who may experience any issues with this are encouraged to ring our after-hours number which redirects to our on-call night manager 24/7, who will be happy to provide any assistance.


We have also made reception opening hours kept to the absolute minimum, though our phones will still be answered 24 hours a day.


In lieu of staff members being present during our normal reception hours, we have installed After-Hours Signage on our roller doors at the desk, which explains, or gives information/resources on, anything you might have a question about before, during and after your stay. If there are any other questions on top of those answers provided to you, our phone lines are available 24/7.


Fourth, on top of the reduced face-to-face contact, we have also temporarily removed daily servicing and room service breakfast, as that would put our staff and our guests at further risk. 


Following from the above, you might ask, “What about in-house guests that may require assistance such as extra amenities, etc?”. Towels, amenities and toiletries are all available upon request, and will be delivered to you, or made available to you, accordingly. Please ring us for more information on this.


We continue to be extremely grateful for all your support during this time, and we can't wait to see you all again, especially once all this is over.

See our FAQ page here.

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